High-volume processes, without the manual work.
HAS is CSU's hyperautomation engine. It automates operational back office processes end to end with AI, from intake and classification to handling and resolution, so your team handles the exceptions, not the volume.
Talk to us
Optimize your backoffice
Routine processes, without manual intervention.
HAS handles the operational volume. Your team handles what requires judgment.
Every operational request is automatically received, read, and classified by the system, regardless of the process or division it comes from.
The routine workflow runs end to end, from classification through handling and resolution, with no manual intervention.
Exceptions that call for human judgment are routed to the right team. Everything else has already been resolved.
End-to-end automation of operational processes
Complete operational cycles executed by AI, with fewer manual hours.
Every stage runs automatically, from intake and classification through resolution and recordkeeping, across Payments and Digital Experience.
AI reads, classifies, and routes each case with precision, cutting errors and eliminating manual backlog.
Fewer manual touchpoints mean lower cost per case and less strain on teams during high-volume periods, without growing headcount.
HAS runs natively on CSU's service layers across Payments and Digital Experience, with no third-party middleware or custom integrations.
A complete history and record of every case is kept automatically, meeting regulatory and process obligations. Certified under PCI DSS, ISO 27001/27017/27018/27701, and ISAE.
Built on decades of operations, not a generic workflow.
HAS's logic was shaped by years of running high-volume processes within CSU's services structure. It reflects how those processes actually work.
HAS absorbs high operational volume without requiring proportional team growth. Scale the operation without scaling the back office.
Manual routine processes introduce errors that turn into financial and regulatory exposure. HAS removes the layer where most errors originate.
Cases closed faster reduce friction with the customer and the secondary interactions that drive up operational cost.
The same engine that automates card disputes automates Digital Experience processes. Versatility does not come at the cost of specificity: each application is configured for the actual process.
Fintechs
Fintechs
Fintechs
Fintechs
Fintechs
Fintechs
Fintechs
Fintechs
Fintechs
Frequently asked questions
No. HAS (HyperAutomation Suite) is CSU's hyperautomation platform, bringing together process automation, AI, intelligent workflows, business rules, systems integration, and operational monitoring in a single solution that applies to both Payments and Digital Experience. Disputes and chargebacks are just one of the supported use cases.
Routine, high-volume operational processes, from case intake and classification through handling and resolution. Your team only sees the exceptions that call for human judgment.
HAS runs natively on top of CSU's services structure and connects to external systems through APIs.
AI-based classification cuts manual errors by more than 95%, based on CSU client operations, and low-confidence cases are routed to the team for review before any automatic processing. During demand spikes, HAS's elastic architecture holds performance steady with no need for manual intervention or added headcount.
Current examples include the full disputes and chargebacks cycle (Mastercard and Visa), high-volume Digital Experience operational processes, and legal workflows for consumer-protection agency inquiries, including case tracking, complaint extraction, and responses to the relevant authority.
Companies of any size looking to accelerate digital transformation, cut operational costs, and automate complex processes, with particular relevance for banks, financial institutions, insurers, and call centers.
HAS helps organizations cut manual work, shorten handling times, eliminate rework, standardize processes, speed up decisions, improve the customer experience, boost productivity, and lower operational costs.
Yes. HAS can incorporate Generative AI models to summarize interactions, draft intelligent responses, support operators, interpret documents, produce analysis, and automate cognitive tasks.
A unified hyperautomation platform with a modular, scalable architecture, end-to-end automation, native integration with corporate systems, embedded AI, a rules engine, low-code workflows, real-time monitoring, deep customization, and faster rollout of new processes.
By automating repetitive work and standardizing processes, HAS reduces rework, lifts team productivity, and shortens execution times. It also connects people, processes, systems, and AI on a single platform, modernizing operations without requiring an immediate overhaul of legacy systems.
By automating journeys and cutting out unnecessary steps, HAS delivers faster, more consistent service. Standardizing processes, automating decisions, and logging every action taken also strengthens traceability and compliance while reducing reliance on manual work.
No. The platform serves operations of every size, adapting to the complexity and volume of each business.
Speak with our specialists
Whether you are launching a new program or migrating your current operation, our team is ready to map out the right fit for your business.
Scale with the security, speed and infrastructure of your business demands
Our team of specialists is ready to deliver the solution for your business.
